Shipping Policy

Last Updated: July 2026

At Bell Heaven, we're committed to delivering your order quickly and safely. Please read our shipping policy below before placing your order.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Australia: 5–10 business days
• New Zealand: 7–14 business days
• United States & Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Europe: 7–18 business days
• Other International Locations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, courier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the products ordered.

We may offer free shipping on selected products or promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available), allowing you to monitor your shipment's progress.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided, we may not be able to modify the order once it has been dispatched. Additional shipping fees may apply if the package is returned and needs to be resent.

Lost, Delayed or Damaged Packages

If your order is delayed beyond the estimated delivery time, please contact us and we'll work with the shipping carrier to investigate.

If your package arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We'll work to resolve the issue as quickly as possible.

Multiple Items

If your order contains multiple products, they may be shipped separately from different warehouses. You may receive more than one tracking number.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Email: bellheaven@gmail.com